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IDProjectCategoryView StatusDate SubmittedLast Update
0008866TestLinkInstallerpublic2020-02-12 16:372020-02-15 10:15
Assigned Tofman 
Platformx86_64OSUbuntuOS Version18.04.4 LTS
Product Version1.9.20 
Fixed in Version 
Summary0008866: Installation Failure - MySQL Create User FAILS!!!
DescriptionDuring the install process once "Process Testlink Setup" button is pushed I get an error from the DB indicating DB Access error. screen capture is attached.
Steps To Reproduceattempt to install using installation instructions
Additional Informationoutput:
TestLink setup will now attempt to setup the database:

Creating connection to Database Server:OK!

Connecting to database `testlink`:OK!Running.. CREATE USER 'tladmin' @'localhost'


 DB Access Error - debug_print_backtrace() OUTPUT START

 ATTENTION: Enabling more debug info will produce path disclosure weakness (CWE-200)

            Having this additional Information could be useful for reporting

            issue to development TEAM.


#0 database->exec_query() called at [/var/www/html/testlink-code-1.9.20/install/installUtils.php:538]
#1 _mysql_make_user() called at [/var/www/html/testlink-code-1.9.20/install/installUtils.php:299]
0000002 create_user_for_db() called at [/var/www/html/testlink-code-1.9.20/install/installNewDB.php:420]
TagsNo tags attached.
Database (MySQL,Postgres,etc)Mysql 5.7
Browserfirefox 72.2 (64bit)
PHP Versionphp7.2
QA Team - Task Workflow StatusTBD
Attached Filespng file icon DB_Create_error.PNG [^] (245,066 bytes) 2020-02-12 16:37

log file icon userlog.log [^] (8,209 bytes) 2020-02-14 14:25

- Relationships

-  Notes
fman (administrator)
2020-02-12 19:20

get code on github branch testlink_1_9_20_fixed, overwrite your original code and launch installer.

if a new error will happens please enable more debug info on the database.php file
Bloggins (reporter)
2020-02-14 14:26

Thanks for that quick response. Testlink_1_9_20_fixed did not change anything.
I did manage to complete the install by creating the database user manually in sql and then modifying /etc/mysql/mysql.conf.d/mysqld.conf to add the line

So the line above removes NO_ZERO_IN_DATE and NO_ZERO_DATE from the default.

I restarted the installation and the installation completed successfully.
fman (administrator)
2020-02-14 14:40

Thanks for the details.
Unfortunately, any MySQL installation has different defaults, and date and timestamps are always a headache
Bloggins (reporter)
2020-02-14 15:22

So I guess the only question is why did mysql not like what it was given for the creation of the DB user, I'm no PHP/sql guy but the userlog.log I provided seems to have a space in CREATE USER 'tladmin' @'localhost' but I'm not sure if that is relevant.
fman (administrator)
2020-02-15 10:15

theoretically, I've added logic to understand MySQL version and use the right syntax to create the user.

I'm going to recheck

- Issue History
Date Modified Username Field Change
2020-02-12 16:37 Bloggins New Issue
2020-02-12 16:37 Bloggins File Added: DB_Create_error.PNG
2020-02-12 19:20 fman Note Added: 0029483
2020-02-12 19:20 fman Assigned To => fman
2020-02-12 19:20 fman Status new => feedback
2020-02-14 14:25 Bloggins File Added: userlog.log
2020-02-14 14:26 Bloggins Note Added: 0029485
2020-02-14 14:26 Bloggins Status feedback => assigned
2020-02-14 14:40 fman Note Added: 0029486
2020-02-14 15:22 Bloggins Note Added: 0029488
2020-02-15 10:15 fman Note Added: 0029489
2020-02-15 10:15 fman QA Team - Task Workflow Status => TBD
2020-02-15 10:15 fman Summary install fails on attempt to setup Database => Installation Failure - MySQL Create User FAILS!!!

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