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IDProjectCategoryView StatusDate SubmittedLast Update
0008710TestLinkBug Tracking System - Redmine Integrationpublic2019-06-26 10:262019-07-02 16:55
Assigned Tofman 
StatusclosedResolutionno change required 
PlatformOSOS Version
Product Version1.9.19 (2019 Q1) 
Fixed in Version 
Summary0008710: Create REDMINE Ticket FAILURE error
DescriptionWhile trying to create a new ticket we are receiving the below error:
Create REDMINE Ticket FAILURE => redmine::_requesturl:http://mlgmuc00app854:85/redmine [^] - XRedmineSwitchUser: 
- response:{"url":"http:\/\/mlgmuc00app854:85\/redmine\/users\/current.xml",



- content: "" - serialized issue:s:217:"<?xml version="1.0"?> <issue><subject>/LINDE/01.Test 
Link Login/Test 1/Test 1/LINDE--7:20190529-11:52:37 0 - Load initial stock - Executed ON (ISO FORMAT): 
2</subject><description/><project_id>3</project_id></issue> ";
Steps To Reproduce1.Click on Create issue icon under Bug Management.
2.Click on Save on the new page.
TagsNo tags attached.
Database (MySQL,Postgres,etc)MySQL
PHP Version
QA Team - Task Workflow StatusTBD
Attached Filesdocx file icon Issue reproduce.docx [^] (292,656 bytes) 2019-06-27 05:15
docx file icon access rights.docx [^] (211,739 bytes) 2019-06-27 06:54

- Relationships

-  Notes
fman (administrator)
2019-06-26 17:55

unfortunately info provided is not enough to provide any help
tapas.kundu (reporter)
2019-06-27 05:18

I have added step by step issue reproduction process. Hope it will help.
Please let me know in case you need any additional information.
Please find below the environment details:
Testlink version : TestLink 1.9.19
  Redmine version 4.0.4.stable
  Ruby version 2.5.5-p157 (2019-03-15) [x64-mingw32]
  Rails version 5.2.3
  Environment production
  Database adapter Mysql2
  Mailer queue ActiveJob::QueueAdapters::AsyncAdapter
  Mailer delivery smtp
  Git 2.19.1
Redmine plugins:
  redmine_testlinklink 1.0.0
fman (administrator)
2019-06-27 06:25

the only thing I can do is try to reproduce against a test installation using planio as redmine server
fman (administrator)
2019-06-27 06:28

redmine api answer code is


this can happens if the user you are using in the API, may be does not have rigths to request

that is used to create the issue with the user LOGGED ON TestLink as the reporter
tapas.kundu (reporter)
2019-06-27 06:30
edited on: 2019-06-27 06:33

We have installed it in windows server 2016.
Also we have installed Bitnami redmine redmine-4.0.4-0 installation.
In the error http_code":401 symbolizes authentication issue.
Infact we are using same username and password for both testlink and redmine.
So where to find the access with the user in testlink ? Can you please tell me the path where i can find it and change it ?

Infact the user logged on is admin and has admin role.

tapas.kundu (reporter)
2019-06-27 06:54

Also have uploaded the access rights doc for the logged in admin user for both Testlink and redmine.
fman (administrator)
2019-06-27 16:13

>> So where to find the access with the user in testlink ?
>> Can you please tell me the path where i can find it and change it ?
IMHO this information can be provided to you by the person that has configured the integration on testlink.

you need to use the feature to create and manage issue trackers

I'm not a Redmine expert => you need to check by yourself the rights of Redmine user used for integration and read the redmine API doc to understand if the grants are OK

tapas.kundu (reporter)
2019-07-02 14:07

The issue got resolved by applying the API access key in the My Account section of redmine in the Issue Tracker Management configuration.
fman (administrator)
2019-07-02 16:55


- Issue History
Date Modified Username Field Change
2019-06-26 10:26 tapas.kundu New Issue
2019-06-26 17:55 fman Note Added: 0028970
2019-06-27 05:15 tapas.kundu File Added: Issue reproduce.docx
2019-06-27 05:18 tapas.kundu Note Added: 0028971
2019-06-27 06:25 fman Note Added: 0028972
2019-06-27 06:28 fman Note Added: 0028973
2019-06-27 06:30 tapas.kundu Note Added: 0028974
2019-06-27 06:31 tapas.kundu Note Edited: 0028974 View Revisions
2019-06-27 06:33 tapas.kundu Note Edited: 0028974 View Revisions
2019-06-27 06:54 tapas.kundu File Added: access rights.docx
2019-06-27 06:54 tapas.kundu Note Added: 0028975
2019-06-27 16:10 fman QA Team - Task Workflow Status => TBD
2019-06-27 16:10 fman Description Updated View Revisions
2019-06-27 16:10 fman Description Updated View Revisions
2019-06-27 16:13 fman Note Added: 0028977
2019-06-27 16:13 fman Assigned To => fman
2019-06-27 16:13 fman Status new => feedback
2019-07-02 14:07 tapas.kundu Note Added: 0028983
2019-07-02 14:07 tapas.kundu Status feedback => assigned
2019-07-02 16:55 fman Note Added: 0028984
2019-07-02 16:55 fman Status assigned => closed
2019-07-02 16:55 fman Resolution open => no change required

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