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IDProjectCategoryView StatusDate SubmittedLast Update
0008618TestLinkUser Authentication Methodspublic2019-04-03 11:432020-02-20 09:30
Reporterdmitryplotnikov 
Assigned To 
PriorityhighSeveritymajorReproducibilityalways
StatusnewResolutionopen 
PlatformOSOS Version
Product Version1.9.19 (2019 Q1) 
Fixed in Version 
Summary0008618: Password reset option is not working
DescriptionPassword reset option is not working, if the admin wants to reset a pass for some user it just shows the blank page.

If the user wants to reset his password from the Login page using the link "Forgot password" - its impossible and the error is shown in log
Steps To Reproducescenario1: Login as admin, find some user and try to reset his pass -> white screen.

scenario2: before logging in, on the login page, press "forgot password" -> changing password is impossible, the error is shown in the log.

Additional Information
<<][5ca498b137fdd634941779][DEFAULT][/login.php][19/Apr/3 11:27:45][19/Apr/3 11:27:45][took 0.248008 secs]
[>>][5ca498b34c055838250864][DEFAULT][/lostPassword.php][19/Apr/3 11:27:47]
[<<][5ca498b34c055838250864][DEFAULT][/lostPassword.php][19/Apr/3 11:27:47][19/Apr/3 11:27:47][took 0.002768 secs]
[>>][5ca498b34cb92659479339][DEFAULT][/lostPassword.php][19/Apr/3 11:27:47]
        [19/Apr/3 11:27:47][WARNING][<nosession>][GUI]
                E_NOTICE
Undefined property: stdClass::$reqURI - in /var/www/html/gui/templates_c/a23f1cb6dc173b7ae64406a7fbcd30c2d091b7a2_0.file.lostPassword-model-marcobiedermann.tpl.php - Line 63
        [19/Apr/3 11:27:47][WARNING][<nosession>][GUI]
                E_NOTICE
Undefined property: stdClass::$destination - in /var/www/html/gui/templates_c/a23f1cb6dc173b7ae64406a7fbcd30c2d091b7a2_0.file.lostPassword-model-marcobiedermann.tpl.php - Line 65
[<<][5ca498b34cb92659479339][DEFAULT][/lostPassword.php][19/Apr/3 11:27:47][19/Apr/3 11:27:47][took 0.155081 secs]
[>>][5ca4990cf38f6040995221][DEFAULT][/lostPassword.php][19/Apr/3 11:29:16]
[<<][5ca4990cf38f6040995221][DEFAULT][/lostPassword.php][19/Apr/3 11:29:16][19/Apr/3 11:29:16][took 0.0020589999999999 secs]
[>>][5ca4990cf4198341401557][DEFAULT][/lostPassword.php][19/Apr/3 11:29:16]
        [19/Apr/3 11:29:16][WARNING][<nosession>][GUI]
                E_NOTICE
Undefined property: stdClass::$reqURI - in /var/www/html/gui/templates_c/a23f1cb6dc173b7ae64406a7fbcd30c2d091b7a2_0.file.lostPassword-model-marcobiedermann.tpl.php - Line 63
        [19/Apr/3 11:29:17][WARNING][<nosession>][GUI]
                E_NOTICE
Undefined property: stdClass::$destination - in /var/www/html/gui/templates_c/a23f1cb6dc173b7ae64406a7fbcd30c2d091b7a2_0.file.lostPassword-model-marcobiedermann.tpl.php - Line 65
[<<][5ca4990cf4198341401557][DEFAULT][/lostPassword.php][19/Apr/3 11:29:16][19/Apr/3 11:29:17][took 0.029778 secs]
[>>][5ca499117d456441393064][DEFAULT][/lostPassword.php][19/Apr/3 11:29:21]
[<<][5ca499117d456441393064][DEFAULT][/lostPassword.php][19/Apr/3 11:29:21][19/Apr/3 11:29:21][took 0.002121 secs]
[>>][5ca499117dd16118220965][DEFAULT][/lostPassword.php][19/Apr/3 11:29:21]
[<<][5ca499117dd16118220965][DEFAULT][/lostPassword.php][19/Apr/3 11:29:21][19/Apr/3 11:29:21][took 0.197225 secs]
TagsNo tags attached.
Database (MySQL,Postgres,etc)mysql - 5.7.25
BrowserFF
PHP Version7.2.15
TestCaseID
QA Team - Task Workflow Status
Attached Files

- Relationships

-  Notes
(0028656)
dmitryplotnikov (reporter)
2019-04-03 13:23

 Undefined property: stdClass::$reqURI - in /var/www/html/gui/templates_c/a23f1cb6dc173b7ae64406a7fbcd30c2d091b7a2_0.file.lostPassword-model-marcobiedermann.tpl.php - Line 63
        [19/Apr/3 13:14:25][WARNING][<nosession>][GUI]
                E_NOTICE
Undefined property: stdClass::$destination - in /var/www/html/gui/templates_c/a23f1cb6dc173b7ae64406a7fbcd30c2d091b7a2_0.file.lostPassword-model-marcobiedermann.tpl.php - Line 65
(0028658)
fman (administrator)
2019-04-03 14:51

 can you try to use 1.9.19.01? you need to get from github

can you describe better the error you receive?
the error on log is not enough
(0028661)
dmitryplotnikov (reporter)
2019-04-03 15:09

 After I enter a user for password recovery it just shows the blank page.
(0028662)
dmitryplotnikov (reporter)
2019-04-03 15:09

 and nothing happens -(.
(0028663)
dmitryplotnikov (reporter)
2019-04-03 15:11

 I've just installed testlink in my company and tested it, are you sure that in version 1.9.19.01 I will not find new bugs? May be it's better to analyze the current problem
(0028665)
dmitryplotnikov (reporter)
2019-04-03 15:15

 I afraid that after the installation of a completely new version I'll have to report even more bugs, so please lets analyze the current problem.
Thank you very much
(0028666)
fman (administrator)
2019-04-03 15:25

 You are wrong, regarding new version.
If i request install a new version this is the way to go.

I need more info:
have you configured the email in the right way?
anyway this can not be a blocking issue to use the product
(0028669)
dmitryplotnikov (reporter)
2019-04-04 08:18

 Yes, the email was configured correctly.
(0028670)
dmitryplotnikov (reporter)
2019-04-04 08:18

 we have used the mail server that is already in use and works well
(0029492)
idneo01 (reporter)
2020-02-19 15:34

 I have exactly the same problem, when clicking reset password option from the User Management - Edit User screen I get a white screen showing Error HTTP 500
(0029496)
fman (administrator)
2020-02-20 09:30

 @idneo01
can you provide more debug/log info?

- Issue History
Date Modified Username Field Change
2019-04-03 11:43 dmitryplotnikov New Issue
2019-04-03 13:23 dmitryplotnikov Note Added: 0028656
2019-04-03 14:51 fman Note Added: 0028658
2019-04-03 15:09 dmitryplotnikov Note Added: 0028661
2019-04-03 15:09 dmitryplotnikov Note Added: 0028662
2019-04-03 15:11 dmitryplotnikov Note Added: 0028663
2019-04-03 15:15 dmitryplotnikov Note Added: 0028665
2019-04-03 15:25 fman Note Added: 0028666
2019-04-04 08:18 dmitryplotnikov Note Added: 0028669
2019-04-04 08:18 dmitryplotnikov Note Added: 0028670
2020-02-19 15:34 idneo01 Note Added: 0029492
2020-02-20 09:30 fman Note Added: 0029496


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