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IDProjectCategoryView StatusDate SubmittedLast Update
0008031TestLinkAPI - RESTpublic2017-07-20 19:052017-08-14 17:46 
Assigned Tofman 
PlatformJira Cloud 7.3.6OSOS Version
Product Version1.9.14 (2015 Q3) 
Fixed in Version 
Summary0008031: TestLink stopped communicating with JiraCloud
DescriptionHello team,

We recently updated our JiraCloud to 7.3.6 version.
When we did it, the testlink stopped integrating with Jira.
Any of the projects are working now.

We changed the type of configuration to REST (instead of SOAP) and is still not working.
We followed this link to our configuration [^]

We've contact our Jira support. They analysed the integration is working on Jira. So we believe it's something happening with the testlink configuration.
Steps To Reproduceas soon as we try to conect, the app shows "Attention Please:
Something is preventing connection to Bug Tracking System,
and is going to create performance issues.
Please contact your TestLink Administrator"
TagsNo tags attached.
Database (MySQL,Postgres,etc)oracle
PHP Version
QA Team - Task Workflow StatusTBD
Attached Filespng file icon ima2.png [^] (82,246 bytes) 2017-07-20 19:05

- Relationships

-  Notes
fman (administrator)
2017-07-24 06:11

try to connect with our jira on cloud demo, using info we have providing on
[TL INSTALL DIR]/lib/issuetrackerintegration/code_testing/jira
(0026638) (reporter)
2017-07-24 11:08


I'm sorry but I think I don't know how to proceed with the previous comment.
Is that directory on JiraCloud or Testlink? What should I do in that directory? Is there a How-to somewhere in your site where I can consult what steps should I follow?

Thank you in advance.
simon.lefils (reporter)
2017-07-24 15:04


configure the REST api like this :

<uribase>https://your_JIRA_CLOUD_Website/</uribase> [^]
<uriapi>https://your_JIRA_CLOUD_Website/rest/api/latest/</uriapi> [^]
<uriview>https://your_JIRA_CLOUD_Website/browse/</uriview> [^]

If it doesn't works, please make sure the REST API on JIRA cloud is enable !
and if it's already does not works, please migrate on the 1.9.16 testlink version
(0026663) (reporter)
2017-08-01 17:25

Hello team!

O'm sorry abou the delay. I depend on my client's answer to reply on this issue.
In our Jira instance, we have too many REST requests, what used to make our Jira crash all the time.
To avoid this crash, we've developed a gateway to control these requests. So, we cannot have any REST request accessing our Jira without passing through this gateway.
In order to configure it, we need to have a header where we can informe the gateway token and user/password.
Do you have any configuration file with header option to share with us?

Thank you
fman (administrator)
2017-08-01 18:42

>> Do you have any configuration file with header option to share with us?
there is no such config, you need to adapt the code
(0026667) (reporter)
2017-08-02 12:50

This ticket can be closed!
Thanks for your help!
fman (administrator)
2017-08-02 12:53

Please share your solution, that's the way you have to work
fman (administrator)
2017-08-14 14:38

Please share your solution, that's the way you have to work
(0026712) (reporter)
2017-08-14 17:46

We don't have a solution yet.
We've tried to add in our whitelist the server's IP address but it's still not working.

- Issue History
Date Modified Username Field Change
2017-07-20 19:05 New Issue
2017-07-20 19:05 File Added: ima2.png
2017-07-24 06:08 fman QA Team - Task Workflow Status => TBD
2017-07-24 06:08 fman View Status private => public
2017-07-24 06:11 fman Note Added: 0026634
2017-07-24 06:11 fman Status new => feedback
2017-07-24 11:08 Note Added: 0026638
2017-07-24 11:08 Status feedback => new
2017-07-24 15:04 simon.lefils Note Added: 0026641
2017-08-01 17:25 Note Added: 0026663
2017-08-01 18:42 fman Note Added: 0026665
2017-08-02 12:50 Note Added: 0026667
2017-08-02 12:53 fman Note Added: 0026668
2017-08-02 13:14 fman Assigned To => fman
2017-08-02 13:14 fman Status new => feedback
2017-08-14 14:38 fman Note Added: 0026692
2017-08-14 17:46 Note Added: 0026712
2017-08-14 17:46 Status feedback => assigned

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