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IDProjectCategoryView StatusDate SubmittedLast Update
0008023TestLinkGeneralpublic2017-07-13 19:142017-08-14 14:40
ReporterPollyanna Ramos 
Assigned Tofman 
PrioritynormalSeveritytextReproducibilityhave not tried
StatusclosedResolutionunable to reproduce 
Platformwindows 10OS10OS Version
Product Version1.9.16 (2016 Q4) 
Fixed in Version 
Summary0008023: Help - Reports do not work
DescriptionHelp - Reports do not work, only the "Test plan report", "Test report", "test report on build" and "Test plan general metrics" work, the others do not work, excell is in error, Follow the prints with the errors.
TagsNo tags attached.
Database (MySQL,Postgres,etc)MYSql
PHP Version
QA Team - Task Workflow StatusTBD
Attached Files? file icon RelatoriosTestLink.odt [^] (784,263 bytes) 2017-07-13 19:14
pdf file icon Testlink_error_reporting.pdf [^] (655,565 bytes) 2017-07-13 21:06

- Relationships

-  Notes
fman (administrator)
2017-07-13 19:50
edited on: 2017-07-13 19:51

1) Please when reporting following recognized standards that request that detailed steps to reproduce are needed

2) please attach PDF not docx, not odt

Pollyanna Ramos (reporter)
2017-07-13 21:06

Please help me! I can not view testlink reports:

[Result per tester per build]
How to view this report? Where is the table with the names of the testers?

[Overview of Assigned Test Cases]
How to view this report?

[Test Results Flat]
How to view this report?

[Test Results Flat] / [Failed test cases] / [Blocked test cases] / [Cases of tests not performed]
How to view this report?
Is in error

[Cases of tests not attributed to testers]
How to view this report?

How to view this report?
Is in error

The prints of each report are attached.

I await your return as soon as possible.

Thank you!
fman (administrator)
2017-07-14 05:47
edited on: 2017-07-14 05:52

1) Please when reporting following recognized standards that request that detailed steps to reproduce are needed
We have provided examples of info needed.
without knowing the structure f the test project and tesplan you are using is IMPOSSIBLE TO HELP

mantis is not for asking for help about how to use the product.
in addition there is a ticket where ALL found and solved issues are collected.
You also can search on forum.
the break error in one report has been fixed but also reported by a user on forum and same user found the ticket here that solved it and reported on forum.
You need to do some work for yourself, or buy support.

fman (administrator)
2017-07-14 05:53 [^]
fman (administrator)
2017-08-14 14:40

no more user feedback

- Issue History
Date Modified Username Field Change
2017-07-13 19:14 Pollyanna Ramos New Issue
2017-07-13 19:14 Pollyanna Ramos File Added: RelatoriosTestLink.odt
2017-07-13 19:50 fman Note Added: 0026607
2017-07-13 19:51 fman Note Edited: 0026607 View Revisions
2017-07-13 19:51 fman Assigned To => fman
2017-07-13 19:51 fman Status new => feedback
2017-07-13 21:06 Pollyanna Ramos Note Added: 0026610
2017-07-13 21:06 Pollyanna Ramos Status feedback => assigned
2017-07-13 21:06 Pollyanna Ramos File Added: Testlink_error_reporting.pdf
2017-07-14 05:47 fman Note Added: 0026611
2017-07-14 05:52 fman Note Edited: 0026611 View Revisions
2017-07-14 05:52 fman Status assigned => feedback
2017-07-14 05:52 fman QA Team - Task Workflow Status => TBD
2017-07-14 05:52 fman Priority urgent => normal
2017-07-14 05:52 fman Severity crash => text
2017-07-14 05:53 fman Note Added: 0026612
2017-08-14 14:40 fman Note Added: 0026694
2017-08-14 14:40 fman Status feedback => closed
2017-08-14 14:40 fman Resolution open => unable to reproduce

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