MantisBT - TestLink
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0008317TestLinkBug Tracking System - Bugzilla Integrationpublic2018-06-27 03:432018-08-07 16:51
KLkevin 
fman 
normalblockalways
assignedopen 
LinuxUbuntu16.04.1
1.9.17 (2018 Q1) 
 
MySQL 5.7.22
7.0
0008317: When we click the "Save" or "Check connection" button we get an blank screen
Hi
When we click the "Save" or "Check connection" button we get an blank screen.
Then I check the log file (userlog1.log and userlog0.log), there are no any warning messages on these 2 log files.



Situation 1:
1. Paste correct configuration to the "Configuration" field.
2. Click the "Save" or "Check connection" button.
3. We get an blank screen.
4. Check the log file (userlog1.log and userlog0.log).
5. There are no any warning messages on these 2 log files.


Situation 2:
1. Paste incorrect configuration to the "Configuration" field.
2. Click the "Save" or "Check connection" button.
3. We get an blank screen.
4. Check the log file (userlog1.log and userlog0.log).
5. There are no any warning messages on these 2 log files.

I got the same problem when bug tracking system is using the Mantis
No tags attached.
related to 0008344closed fman While adding/linking bug bugadd.php displays blank page. 
related to 0008308closed fman HTTP 500, Page is not working when trying to add a Bug in TestLink 
log userlog0.log (78,843) 2018-06-27 06:54
http://mantis.testlink.org/file_download.php?file_id=4949&type=bug
log userlog1.log (300,064) 2018-06-27 06:55
http://mantis.testlink.org/file_download.php?file_id=4950&type=bug
Issue History
2018-06-27 03:43KLkevinNew Issue
2018-06-27 06:47fmanNote Added: 0027645
2018-06-27 06:47fmanAssigned To => fman
2018-06-27 06:47fmanStatusnew => feedback
2018-06-27 06:54KLkevinFile Added: userlog0.log
2018-06-27 06:55KLkevinFile Added: userlog1.log
2018-06-27 06:57KLkevinNote Added: 0027646
2018-06-27 06:57KLkevinStatusfeedback => assigned
2018-08-07 16:51fmanRelationship addedrelated to 0008344
2018-08-07 16:51fmanRelationship addedrelated to 0008308

Notes
(0027645)
fman   
2018-06-27 06:47   
1) integration type: DB? XMLRPC? SOAP?
2) without better details nothing can be done.
(0027646)
KLkevin   
2018-06-27 06:57   
Bugzilla (DB) , Mantis(SOAP and DB) had the same problem.


Below is my configuration for Bugzilla and I upload my log file of Testlink.


===================================================
<!-- Template bugzilladbInterface -->
<issuetracker>
<dbhost>localhost</dbhost>
<dbname>bugzilla</dbname>
<dbschema>bugzilla</dbschema>
<dbtype>mysql</dbtype>
<dbuser>bugzilla</dbuser>
<dbpassword>bugzilla</dbpassword>
<uricreate>http://10.3.10.45/bugzilla/</uricreate> [^]
<uriview>http://10.3.10.45/bugzilla/show_bug.cgi?id=</uriview> [^]
</issuetracker>