MantisBT - TestLink |
View Issue Details |
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ID | Project | Category | View Status | Date Submitted | Last Update |
0008031 | TestLink | API - REST | public | 2017-07-20 19:05 | 2017-08-14 17:46 |
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Reporter | acastro@ciandt.com | |
Assigned To | fman | |
Priority | urgent | Severity | major | Reproducibility | always |
Status | assigned | Resolution | open | |
Platform | Jira Cloud 7.3.6 | OS | | OS Version | |
Product Version | 1.9.14 (2015 Q3) | |
Fixed in Version | | |
Act. Work | |
Issue Report Quality | |
Database (MySQL,Postgres,etc) | oracle |
Browser | |
PHP Version | |
TestCaseID | |
QA Team - Task Workflow Status | TBD |
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Summary | 0008031: TestLink stopped communicating with JiraCloud |
Description | Hello team,
We recently updated our JiraCloud to 7.3.6 version.
When we did it, the testlink stopped integrating with Jira.
Any of the projects are working now.
We changed the type of configuration to REST (instead of SOAP) and is still not working.
We followed this link to our configuration https://community.atlassian.com/t5/JIRA-questions/How-do-we-integrate-Testlink-1-9-14-with-JIRA-Agile-7/qaq-p/211955 [^]
We've contact our Jira support. They analysed the integration is working on Jira. So we believe it's something happening with the testlink configuration. |
Steps To Reproduce | as soon as we try to conect, the app shows "Attention Please:
Something is preventing connection to Bug Tracking System,
and is going to create performance issues.
Please contact your TestLink Administrator" |
Additional Information | |
Tags | No tags attached. |
Relationships | |
Attached Files | ima2.png (82,246) 2017-07-20 19:05 http://mantis.testlink.org/file_download.php?file_id=4781&type=bug

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Issue History |
Date Modified | Username | Field | Change |
2017-07-20 19:05 | acastro@ciandt.com | New Issue | |
2017-07-20 19:05 | acastro@ciandt.com | File Added: ima2.png | |
2017-07-24 06:08 | fman | QA Team - Task Workflow Status | => TBD |
2017-07-24 06:08 | fman | View Status | private => public |
2017-07-24 06:11 | fman | Note Added: 0026634 | |
2017-07-24 06:11 | fman | Status | new => feedback |
2017-07-24 11:08 | acastro@ciandt.com | Note Added: 0026638 | |
2017-07-24 11:08 | acastro@ciandt.com | Status | feedback => new |
2017-07-24 15:04 | simon.lefils | Note Added: 0026641 | |
2017-08-01 17:25 | acastro@ciandt.com | Note Added: 0026663 | |
2017-08-01 18:42 | fman | Note Added: 0026665 | |
2017-08-02 12:50 | acastro@ciandt.com | Note Added: 0026667 | |
2017-08-02 12:53 | fman | Note Added: 0026668 | |
2017-08-02 13:14 | fman | Assigned To | => fman |
2017-08-02 13:14 | fman | Status | new => feedback |
2017-08-14 14:38 | fman | Note Added: 0026692 | |
2017-08-14 17:46 | acastro@ciandt.com | Note Added: 0026712 | |
2017-08-14 17:46 | acastro@ciandt.com | Status | feedback => assigned |
Notes |
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(0026634)
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fman
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2017-07-24 06:11
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try to connect with our jira on cloud demo, using info we have providing on
[TL INSTALL DIR]/lib/issuetrackerintegration/code_testing/jira |
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Hello,
I'm sorry but I think I don't know how to proceed with the previous comment.
Is that directory on JiraCloud or Testlink? What should I do in that directory? Is there a How-to somewhere in your site where I can consult what steps should I follow?
Thank you in advance.
Amanda. |
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Hello team!
O'm sorry abou the delay. I depend on my client's answer to reply on this issue.
In our Jira instance, we have too many REST requests, what used to make our Jira crash all the time.
To avoid this crash, we've developed a gateway to control these requests. So, we cannot have any REST request accessing our Jira without passing through this gateway.
In order to configure it, we need to have a header where we can informe the gateway token and user/password.
Do you have any configuration file with header option to share with us?
Thank you
Amanda. |
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(0026665)
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fman
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2017-08-01 18:42
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>> Do you have any configuration file with header option to share with us?
there is no such config, you need to adapt the code |
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This ticket can be closed!
Thanks for your help! |
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(0026668)
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fman
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2017-08-02 12:53
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Please share your solution, that's the way you have to work |
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(0026692)
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fman
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2017-08-14 14:38
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Please share your solution, that's the way you have to work |
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We don't have a solution yet.
We've tried to add in our whitelist the server's IP address but it's still not working. |
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