MantisBT - TestLink
View Issue Details
IDProjectCategoryView StatusDate SubmittedLast Update
0008031TestLinkAPI - RESTpublic2017-07-20 19:052017-08-14 17:46
Reporteracastro@ciandt.com 
Assigned Tofman 
PriorityurgentSeveritymajorReproducibilityalways
StatusassignedResolutionopen 
PlatformJira Cloud 7.3.6OSOS Version
Product Version1.9.14 (2015 Q3) 
Fixed in Version 
Act. Work
Issue Report Quality
Database (MySQL,Postgres,etc)oracle
Browser
PHP Version
TestCaseID
QA Team - Task Workflow StatusTBD
Summary0008031: TestLink stopped communicating with JiraCloud
DescriptionHello team,

We recently updated our JiraCloud to 7.3.6 version.
When we did it, the testlink stopped integrating with Jira.
Any of the projects are working now.

We changed the type of configuration to REST (instead of SOAP) and is still not working.
We followed this link to our configuration https://community.atlassian.com/t5/JIRA-questions/How-do-we-integrate-Testlink-1-9-14-with-JIRA-Agile-7/qaq-p/211955 [^]

We've contact our Jira support. They analysed the integration is working on Jira. So we believe it's something happening with the testlink configuration.
Steps To Reproduceas soon as we try to conect, the app shows "Attention Please:
Something is preventing connection to Bug Tracking System,
and is going to create performance issues.
Please contact your TestLink Administrator"
Additional Information
TagsNo tags attached.
Relationships
Attached Filespng ima2.png (82,246) 2017-07-20 19:05
http://mantis.testlink.org/file_download.php?file_id=4781&type=bug
png
Issue History
Date ModifiedUsernameFieldChange
2017-07-20 19:05acastro@ciandt.comNew Issue
2017-07-20 19:05acastro@ciandt.comFile Added: ima2.png
2017-07-24 06:08fmanQA Team - Task Workflow Status => TBD
2017-07-24 06:08fmanView Statusprivate => public
2017-07-24 06:11fmanNote Added: 0026634
2017-07-24 06:11fmanStatusnew => feedback
2017-07-24 11:08acastro@ciandt.comNote Added: 0026638
2017-07-24 11:08acastro@ciandt.comStatusfeedback => new
2017-07-24 15:04simon.lefilsNote Added: 0026641
2017-08-01 17:25acastro@ciandt.comNote Added: 0026663
2017-08-01 18:42fmanNote Added: 0026665
2017-08-02 12:50acastro@ciandt.comNote Added: 0026667
2017-08-02 12:53fmanNote Added: 0026668
2017-08-02 13:14fmanAssigned To => fman
2017-08-02 13:14fmanStatusnew => feedback
2017-08-14 14:38fmanNote Added: 0026692
2017-08-14 17:46acastro@ciandt.comNote Added: 0026712
2017-08-14 17:46acastro@ciandt.comStatusfeedback => assigned

Notes
(0026634)
fman   
2017-07-24 06:11   
try to connect with our jira on cloud demo, using info we have providing on
[TL INSTALL DIR]/lib/issuetrackerintegration/code_testing/jira
(0026638)
acastro@ciandt.com   
2017-07-24 11:08   
Hello,

I'm sorry but I think I don't know how to proceed with the previous comment.
Is that directory on JiraCloud or Testlink? What should I do in that directory? Is there a How-to somewhere in your site where I can consult what steps should I follow?

Thank you in advance.
Amanda.
(0026641)
simon.lefils   
2017-07-24 15:04   
Hi,


configure the REST api like this :

<issuetracker>
<username>JIRA_USER_ACCOUNT</username>
<password>JIRA_PASSWORD</password>
<uribase>https://your_JIRA_CLOUD_Website/</uribase> [^]
<uriapi>https://your_JIRA_CLOUD_Website/rest/api/latest/</uriapi> [^]
<uriview>https://your_JIRA_CLOUD_Website/browse/</uriview> [^]
<projectkey>YOUR_PROJECT</projectkey>
<issuetype>1</issuetype>
<userinteraction>1</userinteraction>
</issuetracker>

If it doesn't works, please make sure the REST API on JIRA cloud is enable !
and if it's already does not works, please migrate on the 1.9.16 testlink version
(0026663)
acastro@ciandt.com   
2017-08-01 17:25   
Hello team!

O'm sorry abou the delay. I depend on my client's answer to reply on this issue.
In our Jira instance, we have too many REST requests, what used to make our Jira crash all the time.
To avoid this crash, we've developed a gateway to control these requests. So, we cannot have any REST request accessing our Jira without passing through this gateway.
In order to configure it, we need to have a header where we can informe the gateway token and user/password.
Do you have any configuration file with header option to share with us?

Thank you
Amanda.
(0026665)
fman   
2017-08-01 18:42   
>> Do you have any configuration file with header option to share with us?
there is no such config, you need to adapt the code
(0026667)
acastro@ciandt.com   
2017-08-02 12:50   
This ticket can be closed!
Thanks for your help!
(0026668)
fman   
2017-08-02 12:53   
Please share your solution, that's the way you have to work
(0026692)
fman   
2017-08-14 14:38   
Please share your solution, that's the way you have to work
(0026712)
acastro@ciandt.com   
2017-08-14 17:46   
We don't have a solution yet.
We've tried to add in our whitelist the server's IP address but it's still not working.